COMMUNITY SCORECARD PROCESS
A community scorecard process is a powerful tool for improving service delivery by involving both service users and providers in the assessment and improvement of services. By gathering feedback from the community and using it to identify strengths and weaknesses in service provision, community scorecards can help service providers to better meet the needs of their users. At the same time, by giving users a voice and a role in the evaluation of services, scorecards can help to build trust between providers and users and create a more collaborative and responsive service delivery system.
Community Empowerment and Development Centre(CEDC) held an inception meeting at Mukonjo dispensary, bringing together key stakeholders to discuss issues hindering effective service provision. Among the issues raised were; lack of water, electricity, lack of adequate structures for maternity and laboratory services. Additionally, the facility lacked fencing, sufficient drugs and latrines. These challenges impact the quality of healthcare provided and the safety of both patients and healthcare providers. The meeting also provided an avenue for the citizens to select community members who will spearhead the scorecard process across Namboboto Nambuku ward, with the main focus of getting feedback from community members through FGDs. The meeting is a positive step towards finding solutions to these critical issues and improving healthcare delivery in the community.
This initiative has been made possible through our esteemed Development partner URAIA,